Dedicated remote IT engineer · India
Hire a dedicated remote IT engineer in India, without the hiring risk.
One engineer who works only on your systems, in your hours, in your tools. Missan recruits, employs and manages them in India, arranges leave cover with a colleague who already knows your setup, and finds a replacement if the fit is wrong. You pay one fixed monthly fee.
Who it's for
Companies that need one more IT person, not a whole team.
- IT managers who need another pair of hands for administration and projects but cannot get headcount approved locally.
- MSPs and IT firms that want a named engineer working on their clients under their brand.
- Companies with one IT person who want a second engineer for cover, nights in their time zone or overflow.
- Software and SaaS businesses that need someone to look after internal IT, Microsoft 365 and cloud accounts.
What's included
What a dedicated engineer can take on.
Matched to your stack. We agree the role before we choose the person.
Microsoft 365 and Entra ID
Users, licences, conditional access, Intune, Exchange Online, SharePoint and Teams.
Azure and cloud
Virtual machines, backups, cost checks, identity and the routine changes cloud accounts need.
Servers and networks
Windows servers, Active Directory, firewalls, VPNs and monitoring alerts handled remotely.
Support for your staff
Second line support and the tickets your first line passes up.
Documentation
Runbooks, network diagrams and asset lists written and kept current.
Backed by a wider team
Senior engineers for escalations, a colleague who covers leave, and a manager who checks the work.
How we start
Role definition, fixed quote, then about 30 days to a working engineer.
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01
Define the role
A call about your systems, tools, hours and the work you want off your desk.
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02
Fixed quote
One monthly fee for the engineer and their management, with leave cover set out in writing.
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03
Match and onboard
You meet the shortlisted engineer. Then about 30 days of access set-up, handover notes and shadowing.
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04
Run and review
Monthly check-ins with you. If the fit is wrong, we talk about a replacement.
Dicetek · UAE and India
Firewalls, secure VPN, server backups, Microsoft 365 and everyday helpdesk for a technology firm with offices in Dubai and India. Read the case study
The Missan group has been engineering since 2004. 5,000+ clients served and 10,000+ projects delivered since 2004, with teams in 3 countries. Many clients have been with us for more than a decade.
The same India team supports group clients' offices and runs the white-label service for IT providers.
Tell us about the role.
A short note is enough. Our team replies within one business day.
Straight answers
What buyers ask about a dedicated remote engineer.
Who employs the engineer?
Missan Technology Solutions Pvt Ltd in India employs them, pays them and handles their HR, equipment and office. They work only on your systems, under your direction.
Can we interview the engineer first?
Yes. We shortlist from our team or recruit for the role, and you meet the engineer before they start.
What happens when the engineer is on leave?
A colleague who has been briefed on your setup covers. How leave cover works is written into the contract before you start.
Which hours will they work?
The hours agreed in writing, usually overlapping your working day. Many UK and European clients get most of their day covered; US clients usually choose their mornings or an agreed shift.
How do you keep our systems secure?
Named accounts with only the access the role needs, MFA, and access removed the day the engagement ends. We sign your NDA and data processing terms, and admin accounts stay in your company's name.
How is this different from your helpdesk or a capability centre?
The offshore helpdesk is a shared team answering your staff. A dedicated engineer works only for you. A Global Capability Centre is a full team of 5 or more, built and run for you, which you can take over later.
What if it does not work out?
Tell us. We can look for a replacement, or you end the engagement on the notice period in the contract. Documentation is yours throughout.
Related: Offshore IT helpdesk · Global Capability Centre · White-label MSP & NOC · Keeping control of an offshore team
Add one IT engineer, without adding hiring risk.
Tell us the systems and hours. We reply within one business day with a role outline and a fixed monthly quote.