Offshore IT helpdesk · UK, US, Australia, Canada
An offshore IT helpdesk in India that answers your staff in your business hours.
Your people call, email or chat, and a Missan engineer in India picks it up: password resets, laptops, Microsoft 365, printers, new starters and leavers. We work in your ticketing system or ours, to your rules, in the hours you need covered. You pay a fixed monthly fee, and you can compare it with a local hire using our cost calculator.
Who it's for
Companies that support their own staff and want it done well for less.
- Small and mid-sized companies in the UK, US, Australia or Canada with no IT team, or one stretched IT person.
- Growing businesses whose IT requests have outgrown the office manager or a part-time contractor.
- IT managers who want first-line tickets off their desk so they can work on projects.
- Multi-country companies that want one helpdesk for offices in several time zones.
What's included
What the helpdesk handles.
Remote first. Where something needs hands on site, we arrange it with you or a local partner.
First and second line support
Phone, email and chat support for your staff, logged as tickets with updates until each one is closed.
Microsoft 365 administration
Users, licences, mailboxes, Teams, SharePoint permissions and MFA resets, done to your standards.
Starters and leavers
Accounts, devices and access set up for new starters and removed cleanly when people leave.
Laptops and devices
Remote fixes, software installs, Intune enrolment and patching for Windows and Mac.
Security basics
Phishing reports checked, suspicious sign-ins looked into, and endpoint alerts passed to the right person.
Documentation and reporting
Your runbooks kept current, and a monthly report on what was asked, what was fixed and what keeps coming back.
How we start
Discovery, fixed quote, then a staged hand-over with your current support kept in place.
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01
Discovery
A call about your users, systems, tools and the hours you need covered.
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02
Fixed quote
One monthly fee with the scope written down. Anything outside it is quoted before we do it.
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03
Onboarding
About 30 days: access in your company's name, runbooks written, and a period where we shadow your current support.
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04
Go live and review
Your staff start contacting us, and we review the service with you each month.
Dicetek · UAE and India
Firewalls, secure VPN, server backups, Microsoft 365 and everyday helpdesk for a technology firm with offices in Dubai and India. Read the case study
The Missan group has been engineering since 2004. 5,000+ clients served and 10,000+ projects delivered since 2004, with teams in 3 countries. Many clients have been with us for more than a decade.
Missan already supports client offices in India, including Dicetek's.
Tell us about your staff and hours.
A short note is enough. Our team replies within one business day.
Straight answers
What buyers ask about an offshore helpdesk.
Which hours do you cover?
The hours you need, agreed in writing. Most UK clients want their working day covered; US and Australian clients often want their mornings or a full working day. We staff to the hours in the contract rather than promising round-the-clock cover we have not agreed.
Will my staff understand your engineers?
Our engineers work in English every day with clients in several countries. During onboarding we agree how your staff contact us and how we write updates, and your managers can listen in on the first weeks.
Do we have to use your ticketing system?
No. We can work inside your existing system or give you access to ours. Either way, tickets, notes and documentation stay available to you.
What about things that need someone on site?
Most requests are solved remotely. For hands-on work such as a broken laptop or a new printer, we arrange a local visit with you or a local partner, and agree how that is billed before it happens.
How is our data protected?
Engineers get named accounts with only the access they need, MFA on everything, and access is removed the day someone leaves the work. We sign your NDA and data processing terms, and admin accounts stay in your company's name.
How much does it cost?
A fixed monthly fee based on the number of users and the hours covered. Use the offshore cost calculator for a first comparison against a local hire, then we give you a written quote.
What if we want a team only for us?
If you need 5 or more people working only for your company, a Global Capability Centre is the better fit. If you need one person, see our dedicated remote IT engineer service.
Related: Dedicated remote IT engineer · Managed IT services · Offshore vs onshore IT support · United Kingdom · United States
Get your staff answered without hiring locally.
Tell us how many people you support and which hours you need. We reply within one business day with a scope and a fixed monthly quote.